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  1. Thomas Thrane
  2. Admin Branding
  3. Monday, March 13 2017, 02:43 PM
  4.  Subscribe via email
Hi

Just updated Admin Branding to version 2.5 in the Update Manager on a site.
Choosing a login button style and saving, causes the backend to crash and no option to login - only solution is to disable the plugin via phpAdmin :-(

Any advice on this issue?

Regards
Thomas
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Hi,

What is your current Joomla version? Can you please send us a temporary admin access and FTP access of your site ?
We would check and fix this.

Thanks

Rion K
JoomlaKave Team
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  1. more than a month ago
  2. Admin Branding
  3. # 1
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I'm using 3.6.5
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  1. more than a month ago
  2. Admin Branding
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Hi,

Thanks for the access details. we will check and let you know soon.

Thanks

Rion K
Joomlakave Team
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  1. more than a month ago
  2. Admin Branding
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Great, thanks...
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Hi,

Our developer was working on this issue. We activated login button style to check and your site admin page is vanished, We tried to login through FTP access.
But it does not work. The access details is correct. but may be the mode is different. We got the following error while logging in.

Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing

Please check and fix this so that we can login. cause to fix your admin branding issue we have to use FTP access several times, we knew that.
That's why we asked FTP access.

Right now we don't see your site admin page, and cannot login now. Please delete admin branding plugin from Plugins directory Through FTP or c panel. and give us the correct FTP access info

Please let us know.

Thanks

RIon K
Joomlakave Team
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  1. more than a month ago
  2. Admin Branding
  3. # 5
Thomas Thrane Accepted Answer
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Hi...

I have updated the FTP access and tested it, so it works for me.
Please try the new info.

Regards
Thomas
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  1. more than a month ago
  2. Admin Branding
  3. # 6
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And I have disabled Admin Branding via phpAdmin
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  1. more than a month ago
  2. Admin Branding
  3. # 7
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Hi,

Your login button issue has been solved. Please check the link - http://pohltech.dk/administrator/
Now you can put any button style listed in the back end.

Thanks

Rion K
Joomlakave Team
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  1. more than a month ago
  2. Admin Branding
  3. # 8
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Yes, it's working now, thank you!
Has the plugin been updated to er new version, so I don't get this error on my other sites, when I update?

Regards
Thomas
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  1. more than a month ago
  2. Admin Branding
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Hi,

We had to make slide change in the zip, for this small changes we did not update the version number,
so you can download the zip logging in to joomlakave and from download section.


Thanks

RIon K
Joomlakave Team
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  1. more than a month ago
  2. Admin Branding
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Please don't post that link in the forum.
this is a pro extension, other user can download it from that link. That's why I have deleted your last reply.

Are you getting same error for your another site ?

Please let me know
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  1. more than a month ago
  2. Admin Branding
  3. # 11
Thomas Thrane Accepted Answer
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I'm sorry for that :-(

Yes, same error on that site after installing it.
Had to disable it in phpAdmin.
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  1. more than a month ago
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Don't worry.

There must be mistake to pick right zip. May be you are still getting the old zip. We will check this issue.
Please keep active the FTP access that you provided us in this forum, Through this access we will download the current zip that you are using at your site which is error free.

After investigation we will send you the zip via email. (It may take 3 days), cause we will be in weekend from tomorrow (2 days),
after 2 days, we will send you email.

Thanks

Rion K
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  1. more than a month ago
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Hi...
I'll leave the FTP open... :-)

No rush, I just want the things to work and you have already fixed it.
Looking forward to getting the zip.

Have a great day/weekend!

regards
Thomas
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  1. more than a month ago
  2. Admin Branding
  3. # 14
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Hi

Did you send me an email? :-)
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  1. more than a month ago
  2. Admin Branding
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Hi,

If your admin branding button issue is not solved for your another site, We need to download the source folder from your 1st site (http://pohltech.dk/).
That's why we have to login to your site through FTP. We tried to login with the following access info you provided above. but now the access is not working,

Please let us know the correct FTP access. And Please check it before sending us.

Thanks

RIon K
Joomlakave team
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  1. more than a month ago
  2. Admin Branding
  3. # 16
Thomas Thrane Accepted Answer
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Hi

You said you needed 3 days, so I deleted the account afterwards, but I have created it again, so you can login and get the files.
Please see the details... Use plain FTP, no TLS...

Regards
Thomas
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  1. more than a month ago
  2. Admin Branding
  3. # 17
Thomas Thrane Accepted Answer
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Any news?
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yes,

We have downloaded the zip from your site by FTP. we will send you the Zip tomorrow via email.

Thanks

Rion K
Joomlakave Team
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Thomas Thrane Accepted Answer
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Sounds great, thanks!
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