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  1. Silvio Mancini
  2. JK vertical Menu
  3. Friday, March 08 2019, 03:09 PM
  4.  Subscribe via email
hello I bought the vertical menu of JK in my joomla site, but it does not work, you do not see the menu but only the title of the menu! the thing is strange since on another template the menu is perfect someone can help me for pleasure!
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Hi,

Thanks for your query.

Can you please send us a temporary admin access of your site ?
We would check.


Rion K
JoomlaKave Support Team
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  1. more than a month ago
  2. JK vertical Menu
  3. # 1
Silvio Mancini Accepted Answer
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hi, the temporary user is

user demo
password demo

and I'll only be active one hour, thank you very much
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  1. more than a month ago
  2. JK vertical Menu
  3. # 2
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Hi,

You did not mention your site URL and admin login URL, and access (The site where admin menu is not working)
Please provide complete information.

Thanks

Rion K
Joomlakave Team
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  1. more than a month ago
  2. JK vertical Menu
  3. # 3
Silvio Mancini Accepted Answer
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sorry, I forgot to tell you the site url!
https://www.silviomancini.it/administrator
User: demo
Password: demo
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  1. more than a month ago
  2. JK vertical Menu
  3. # 4
Silvio Mancini Accepted Answer
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Hi, did you understand why the JK vertical menu module does not work!
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  1. more than a month ago
  2. JK vertical Menu
  3. # 5
Silvio Mancini Accepted Answer
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hello, since I would like to buy the moduelo again to insert it in other websites, I tried the module on others and it doesn't work!
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  1. more than a month ago
  2. JK vertical Menu
  3. # 6
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Hi,

Apologies for the delay. So far we investigated.
It's not working because of your template conflict.

We are trying to solve this issue. We will let you the final update tomorrow.

Thanks

Rion K
JoomlaKave Team
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  1. more than a month ago
  2. JK vertical Menu
  3. # 7
Silvio Mancini Accepted Answer
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can you answer me please!!!!
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  1. more than a month ago
  2. JK vertical Menu
  3. # 8
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Hi,
The admin menu is working at your site now (https://www.silviomancini.it).
The font was missing at your template. So we had to include font at your extension

You don't have to purchase it again. You can use the same extension to other site. If it does not work there, then there must be similar problem or other problems.
In that cause we need the admin access of that site.

Please let us know.

Thanks
Rion K
Joomlakave Team
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  1. more than a month ago
  2. JK vertical Menu
  3. # 9
Silvio Mancini Accepted Answer
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ok fine perfect, how did you include the fomt in my tamplete? I think it's the same problem on the other site too!
the credentials of the site are these
http://www.savonainformatica.it
user demo
password demo
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  1. more than a month ago
  2. JK vertical Menu
  3. # 10
Silvio Mancini Accepted Answer
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hi, can you please tell me what you changed in my template? that I can't understand!
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  1. more than a month ago
  2. JK vertical Menu
  3. # 11
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