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  1. Jason
  2. Open Graph Protocol
  3. Wednesday, July 24 2019, 04:12 AM
  4.  Subscribe via email
Hi we are having an urgent issue, we are trying to reach you on chat also. I hope you can help urgently.

We downloaded og_bundle_j3x_v5.0_UnZipFirst.zip
We unzipped it
We logged into Joomla admin
We went to extensions
We selected the file: plg_opengraphsys_v5.0_j3x.zip
It uploaded fine and installed.
We then went to plugins
Searched for open graph
We then enabled it.
The website has crashed now and we cannot longer get into the administrator admin section.
We cannot even load the front page.
HTTP ERROR 500 on both admin and front end URLs

Please help urgently, our website is now broken!!!

We dont know what to do!!!

Please respond urgently.

And please answer chat.
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Jason Accepted Answer
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I did a google search on your forum and saw someone else had this same issue, I did the following:

I renamed plugins/system/cbopengraphsys
to: plugins/system/BACKUP_cbopengraphsys

And it now reloads the site.

I need urgent help on how to install this, your videos online are incorrect.

How do we fix this? I dont believe I can give you FTP access, but if you could tell me how urgently
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Emdadul Accepted Answer
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Hi Jason,
We are really sorry that our Open graph plugin is not working correctly in your site.
Would you please send us a temporary admin account and a temporary ftp account to our official email: This email address is being protected from spambots. You need JavaScript enabled to view it.? So that we can check and solve the problem asap.
Regards,
Emdadul from Joomlakave support team
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Jason Accepted Answer
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Hi thanks for getting back to me. I dont feel confident sending this information to a gmail account, isnt your support email: This email address is being protected from spambots. You need JavaScript enabled to view it. ? Can I send it there?
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Emdadul Accepted Answer
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Hi Jason,
Yes you can send the credential to This email address is being protected from spambots. You need JavaScript enabled to view it.
Regards,
Emdadul
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Jason Accepted Answer
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Hi Emdadul, have just sent This email address is being protected from spambots. You need JavaScript enabled to view it. the login details. Hoping someone can look at that asap. Thanks, Jason
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Jason Accepted Answer
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Hi Emdadul, trust your well. Any further updates?
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Jason Accepted Answer
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Hi Emdadul, trust you are well. I was really hoping you could help last night. I really need your assistance in installing this plugin. Please can you consider this as urgent?
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Emdadul Accepted Answer
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Hi Jason,
We have solved your problem.
Actually you need to install the component first then the plugin from the zip file.
First, go to any article and click the 'open graph' button at the bottom of the editor , enter the fields values and click update button. You can not add image here for the issue of Joomla editor itself.
But, to add image to the open graph - go to -> components->open graph protocol->individual items: edit any item and you can add image here.
By the way, Friday and Saturday are our off days.
Regards,
Emdadul
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