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  1. ipcert
  2. Responsive Instagram Photo Gallery
  3. Sunday, March 20 2016, 06:59 PM
  4.  Subscribe via email
When I try to publish the just purchased module into a position on the website I get the error message specified into the title.

Help please, thank you
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Hi,

Thanks for your query, You have to explain your problem in detail, which joomla version you are using ? whcih error is showing ?. you can send the screenshot of the error.

OR, Send us a temporary admin access of your site. we will configure it.

Use "Site Details" Tab to send the credentials.


Thanks


Best
Rion K
Joomlakave Team
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Hello there,
our website is using Joomla! 3.4.8 with a Rocketteam template

The attached jpg shows the error: the module was published in a "bottom" position, but every position gives the same result.
Moreover, any module published in the same position as the instagram gallery, will be unable to be displayed as well (of course, only if the instagram gallery is published). Cache is not an issue.

Configuration of your module is very simple, I do not think that is the problem.

Hopefully this will describe a little better the situation

Thank you very much
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Hi,

Got your point. We also got such issue in rocket theme/Yoo theme. It might be template issue.
We have checked, our instagram gallery is working fine in other templates.

Can you please send us a temporary admin access of your site ? we need to investigate this issue in your site,
cause there might be conflict in Js and Css from you template and extensions.


Please let us know

Thanks

Best

Rion K
joomlakave team
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Hello there,
I opened an account for you a few day ago and sent it through PM. Did you receive it?
Let me know please, sorry I did not warn you I was sending it since it was a while ago

Thank you
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Hi,

Sorry for the late response. we have got your message. we are checking it. Hope you will get an update by end of today.


Thanks

Best

Rion K
Joomlakave Team
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Hi,

We were trying to login in administrator panel in your site. But we could not. The administrator login URL(http://spb24.it/administrator/index.php?spb24ruler=absolutely) You gave us in PM is not working.
The URL redirects us to the Home page of the site, It's not showing the admin login page.

Please check and let us know the correct URL.


Thanks

Best

Rion K
Joomlakave Team
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Hello there,
I have answered days ago via PM

Any news? I saw your account was never used..
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Hi,

Sorry you have not been informed. We are updating our Instagram module. once it is completed we will let you know.
But as temporary solution, we have installed another Instagram module of us to you site.

Please check the link.

http://spb24.it/blog.html

Thanks


Best


Joomlakave Team
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Hello there,
thank you for getting back.

How long for the update? The temporary solution stopped working as well: at first I moved it to the homepage and it was ok, moving it back to another position caused the module to stop working again, even putting it back to its original position wont work.

Anyway, that module is not customizable and I cannot put it there, so I will wait for the main fix.

How long will it take? This is causing me a lot of embarrassment with the site owner..

Thank you very much
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Hi,

The updated version of Instagram module will be ready by next Monday, Hope you will get it.

But as a temporary solution we installed "Instagram Feed widget" it's a new module/our new product. documentation is not ready yet. but its a customizable product.

if you tell us in which position you want to display we can configure the module for now temporarily. more that 5 effects are there in that new Instagram module.

Please let us know.


Thanks

Best
Rion K
Joomlakave team
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Hello there,
I have tried to install the mod_instagram_photo_gallery_j3x_v1.5 version but I still get the same message "Error while rendering position"
I would like to have a 3x3 gallery in the expanded-right position, just on the homepage

In order to install the new version, and to avoid any conflict, I uninstalled everything, so now there is only the previously specified version

Please let me know how I should proceed (in the meanwhile, I have re-enabled you SU account)
Thank you very much
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Hi,

Thanks for contacting us.

Now you don't have to do anything. Please keep active the admin login access that you gave us. We will install and configure the "mod_instagram_photo_gallery_j3x_v1.5" for you.

Please, just tell us ,in which module position you want the Instagram gallery ? let us know the position name.

OR, See the following documentation/link below - how to configure
https://joomlakave.gitbooks.io/responsive-instagram-photo-gallery/content/

Thanks


Best
Rion K
Joomlakave Team
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Hello there,
I would like to have a 3x3 gallery only on the homepage at the expanded-right position.

The only concern I have is that probably you customized something last time you set up the gallery, but those settings broke with just a position changing or simply saving the module (I saw this happening before in the past). However, there is already a module in that position, so it should go below it, and module title should be set to "Instagram Gallery";)

Thank you very much, best regards
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